SHIPPING & DELIVERY POLICY

 

Last updated: May 15, 2026

This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside our main Terms & Conditions available at: https://roggio.co.uk/pages/terms-conditions

Please review this policy carefully when purchasing our products. This policy applies to any order you place with us.

What Are My Shipping Options?

Free Shipping

We offer free Standard UK Delivery (1–3 working days, Royal Mail Tracked 48) on orders with a total value of £90 or more after any discounts have been applied.

Shipping Fees

We offer the following UK shipping rates:

Standard UK Delivery — 1–3 working days

•       £0.00 – £89.99 → £4.50

•       £90.00 and above → Free

All delivery timeframes are estimates and begin from the date of dispatch.

Deliveries will be made within 30 days after the day we accept your order, in accordance with your statutory rights under the Consumer Contracts Regulations 2013.

Processing & Dispatch

Dispatch cut-off: Orders placed before 12:00 (noon) UK time on a working day are processed the same working day. Orders placed after 12:00, or on weekends or UK public holidays, will be processed on the next working day.

Orders are processed and dispatched within 1–2 working days (Monday–Friday, excluding UK public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delivery Timeframes

Delivery time estimates begin once your order has been dispatched and are not guaranteed. While we work with reliable carriers, delays may occasionally occur due to circumstances outside our control, including carrier disruption, extreme weather, or peak seasonal demand.

If we miss the agreed delivery date (or 30 days where no specific date was agreed) and you set a new reasonable deadline that we also fail to meet, you have the right to cancel your order and receive a full refund. This does not affect your statutory rights.

Where We Ship

We currently ship to the following UK destinations:

•       England, Scotland, Wales, and Northern Ireland

•       Scottish Highlands and Islands

•       Isle of Man

We do not currently ship to:

•       Channel Islands (Jersey, Guernsey, Alderney, Sark, Herm)

•       BFPO (British Forces Post Office) addresses

•       International destinations outside the UK

•       PO Boxes

We reserve the right to restrict delivery to certain remote locations or addresses where reliable delivery services are unavailable. In such cases, we will contact you and offer a full refund.

Incorrect Address

Please ensure your shipping address is correct at checkout. Roggio cannot be held responsible for delays, failed delivery, or losses resulting from incorrect or incomplete address details provided by the customer. If a parcel is returned to us due to an incorrect address, the customer may be responsible for the cost of re-delivery.

Failed Delivery & Unclaimed Parcels

If the carrier is unable to deliver your parcel (for example, no one is available to receive it), they will typically leave a calling card with collection or redelivery instructions.

If a parcel is not collected within the carrier's retention period and is returned to us:

•       We will contact you to arrange re-delivery, which may incur an additional shipping charge equal to the original delivery fee

•       If you choose not to re-arrange delivery, we will treat the order as a return and refund the cost of the items (excluding any non-refundable original shipping fees, where applicable)

What Happens If My Order Is Delayed?

If delivery is delayed for any reason, we will notify you as soon as possible and provide a revised estimated delivery date.

If your order is significantly delayed, please contact us so we can assist you. This does not affect your statutory rights.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us at help@roggio.co.uk as soon as possible.

Damaged Parcels

Claims for damaged parcels must be reported within 72 hours of delivery. We will require clear photographs of the damaged packaging and the affected products in order to investigate with the carrier and arrange a replacement or refund.

Lost Parcels

Claims for lost parcels must be reported within 14 days of the expected delivery date. We will open an investigation with the carrier, which typically takes up to 10 working days to resolve. Once the investigation concludes, we will arrange a replacement or refund as appropriate.

Tracking Shows Delivered But Not Received

If tracking confirms delivery but you have not received your parcel, please contact us within 14 days so we can investigate with the carrier. We may ask you to check with neighbours, household members, and any safe locations specified at checkout before we open a formal investigation.

Questions About Returns?

If you have questions about returns, please review our Return Policy: https://roggio.co.uk/pages/return-policy

Please note: refunds of the original delivery charge are only provided where required by law (for example, when you exercise your right to cancel under the Consumer Contracts Regulations 2013 within 14 days of delivery).

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us at:

Email: help@roggio.co.uk